Tutor Assistance

Find support for tutor matching, session coordination, and getting the most out of your tutoring experience.

  • How do I get a new tutor or replace my current tutor?

    You can request a new tutor for a new subject or a different student, or replace your current tutor, from your Varsity Tutors account.

    If you want to request a new tutor for a new subject or a different student

    1. Log in to your Varsity Tutors account.
    2. If you have more than one student, select the correct student profile from the dropdown menu in the top-right corner of the Home Page.
    3. Select Tutoring from the left-side menu.
    4. Within the New Subject box, click Start Journey.
    5. Select one:
      1. Help me find a tutor
        1. Type in the desired subject into the search bar.
        2. Follow the on-screen prompts to enter your:
          1. Frequency
          2. Session Length
          3. Availability
        3. Finalize you details:
          1. Preferred Start Date
          2. Goals & Notes (Optional)
        4. Click Submit Request
      2. I want to browse the tutors gallery
        1. Filter by name or university
        2. Filter by subject
        3. Click Schedule a Session in the desired tutor's bio
        4. Select the desire subject
        5. Select the Session Length
        6. Select Frequency
        7. Select your available days
        8. Select your desired Start Date and Start Time
        9. Select Series Duration
          1. Ongoing or Fixed End Date
        10. Add Notes (Optional)
        11. Click Schedule Sessions

    If you want to replace your current tutor

    1. Log in to your Varsity Tutors account.

    2. If you have more than one student, select the correct student profile from the dropdown menu in the top-right corner of the Home Page.

    3. Select Tutoring from the left-side menu.

    4. Scroll down to the tutor you want to replace under Active Tutors.

    5. Select the 3 dots in the bottom right of the tutor's box.

    6. Select Remove Tutor.

    7. Follow the steps for If you want to request a new tutor for a new subject or a different student above to initiate to start a new tutor search.

    Note: You can replace a tutor at any time. When you submit your request, include details about your learning goals and preferences to help us find the best match. We’ll reach out if we need more information.

     

    Important Note:

    Once you submit your request to replace a tutor, you will no longer be engaged with your current tutor, and a new tutor request will be initiated.

    Hours of Operation

    US Member Services: 7:00 AM – 9:00 PM CT, 7 days a week.
    UK Member Services: 1:00 PM – 11:00 PM GMT, 7 days a week.

    How to Contact Us

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  • How do I get help before I am matched with a tutor?

    If you have not yet been matched with a tutor, you can get immediate support through our Instant Tutoring feature. 

    To start an Instant Tutoring Session:

    1. Log in to your Varsity Tutors account.
    2. If you have more than one student, select the correct student profile from the dropdown menu in the top-right corner of the Home Page.
    3. Click the Instant Tutoring button at the top of the page.
    4. Select the subject.
    5. Enter the topic or goal you'd like to review and click Request Session.
    6. Click Start Session Now.

    You’ll be connected with a vetted, qualified tutor within minutes to assist with your needs right away!

     

    How It Works:

    • Sessions are deducted from your monthly Learning Membership plan hours in 15-minute intervals.
    • Use Instant Tutoring for a quick 15-minute question, or extend your session for as long as you need.

    Instant Tutoring is perfect for tackling quick questions, preparing for tests, or diving deeper into complex subjects at your convenience.

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  • What should I do if my tutor doesn’t show up to my session?

    If a tutor does not attend a scheduled session, select one of the options below:

    How to contact your tutor directly:

    1. Log in to your Varsity Tutors account.

    2. If you have more than one student, select the correct student profile from the dropdown menu in the top-right corner of the Home Page.

    3. Click Messages located on the left side menu.

    4. Select the tutor.

    5. Type the message and click the paper airplane button to send.

    How to Access Instant Tutoring:

    1. Log in to your Varsity Tutors account.

    2. If you have more than one student, select the correct student profile from the dropdown menu in the top-right corner of the Home Page.

    3. Click the Instant Tutoring button at the top of the page.

    4. Select the subject.

    5. Enter the topic or goal you'd like to review.

    6. Click Start Session Now.

    How to reschedule a session:

    1. Log in to your Varsity Tutors account.

    2. If you have more than one student, select the correct student profile from the dropdown menu in the top-right corner of the Home Page.

    3. Select My Schedule from the left-side menu.

    4. Locate the session you wish to edit from the menu on the right.

    5. Click the three dots within the session box.

    6. Select Edit Session.

    7. Follow the on-screen prompts.

    8. Finalize by clicking Update Session.

    How to request a new tutor:

    1. Log in to your Varsity Tutors account.
    2. If you have more than one student, select the correct student profile from the dropdown menu in the top-right corner of the Home Page.
    3. Select Tutoring from the left-side menu.
    4. Within the New Subject box, click Start Journey.
    5. Select one:
      1. Help me find a tutor
        1. Type in the desired subject into the search bar.
        2. Follow the on-screen prompts to enter your:
          1. Frequency
          2. Session Length
          3. Availability
        3. Finalize you details:
          1. Preferred Start Date
          2. Goals & Notes (Optional)
        4. Click Submit Request
      2. I want to browse the tutors gallery
        1. Filter by name or university
        2. Filter by subject
        3. Click Schedule a Session in the desired tutor's bio
        4. Select the desire subject
        5. Select the Session Length
        6. Select Frequency
        7. Select your available days
        8. Select your desired Start Date and Start Time
        9. Select Series Duration
          1. Ongoing or Fixed End Date
        10. Add Notes (Optional)
        11. Click Schedule Sessions

    How to remove your current tutor:

    1. Log in to your Varsity Tutors account.

    2. If you have more than one student, select the correct student profile from the dropdown menu in the top-right corner of the Home Page.

    3. Select Tutoring from the left-side menu.

    4. Scroll down to the tutor you want to replace under Active Tutors.

    5. Select the 3 dots in the bottom right of the tutor's box.

    6. Select Remove Tutor.

    Hours of Operation

    US Member Services: 7:00 AM – 9:00 PM CT, 7 days a week.
    UK Member Services: 1:00 PM – 11:00 PM GMT, 7 days a week.

    How to Contact Us

    See more