Our Platform Troubleshooting guide may be found here.
If you're still having trouble, our live chat agent, Alex, is available 24/7 to guide you through troubleshooting and resolving the issue to get your session back on track as quickly as possible. For assistance during a tutoring session:
- Click on Get Help within your tutoring session.
- Select Request Support.
- Ask Alex your question in the chat window in the lower right corner of the session.
- Follow the on-screen prompts.