For the best platform experience, your Internet connection speed needs to be at least 10 Mbps download/5 Mbps upload. To see if your connection meets the minimum requirements, go to speedtest.net (or another speed test site of your choosing) and run the test.
If it does not meet the minimum requirements or if you have concerns about your service, contact your Internet Service Provider (ISP) in order to:
- Obtain service that is compatible with the platform.
- Ask about changing the channel on your Wi-Fi router or allowing your router to change channels automatically in order to avoid interference from other nearby networks.
- Verify your connection supports video streaming on multiple devices. When other household members use a streaming service (such as YouTube, Netflix, Hulu, etc.), bandwidth decreases and may disrupt your connection.
- If your connection speed is low, ask other household members to refrain from using streaming services during your tutoring session in order to increase connectivity.