What should I do if I get an “Invalid or Expired Session” message?

If you see an Invalid or Expired Session message, follow the steps below:

• Confirm you’re using the correct link from the session email:

  1. Open the email that contains your session details.
  2. Confirm the session date and time match the session you’re trying to join.
  3. Select the session link from that same email.
     • Important: Session links work for one session only. After the session ends, the link expires and can’t be used again.

• Join the session from your Varsity Tutors account:

  1. Log in to your Varsity Tutors account.
  2. If you have more than one student, select the correct student profile from the dropdown menu in the top-right corner of the Home Page.
  3. Find your session under Upcoming sessions (it appears 24 hours before the session start time).
  4. Select Join session.

• Message your tutor to request a new session link:

  1. Log in to your Varsity Tutors account.
  2. If you have more than one student, select the correct student profile from the dropdown menu in the top-right corner of the Home Page.
  3. Select Messaging from the left-side menu.
  4. Select your tutor.
  5. Type a message requesting a new link to your tutoring session.
  6. Select the send icon (paper airplane) to send your message.

• If you still can’t join after trying these steps:

  1. Ask your tutor for a new session link using the Messaging feature.
  2. Join the newly created session at the original meeting time (as long as your tutor schedules the session within 24 hours of the original meeting time).
  3. Contact the Member Services team by chat or phone for additional support.

Note: Upcoming sessions only appear on your Home Page starting 24 hours before the session begins.