For the best platform experience, we recommend your Internet connection speed is at least 10 Mbps download/5 Mbps upload. To see if your connection meets the minimums go to speedtest.net (or another speed test site of your choosing) and run the test.
If it does not or if you have concerns about your service, Contact your Internet Service Provider (ISP) to:
- Obtain service that is compatible with the platform, if your connection does not meet the minimum recommended speeds.
- Verify your connection supports video streaming (on multiple devices if others may use a streaming service such as YouTube, Netflix, Hulu, or similar while you are using the platform as these use bandwidth needed to connect to the platform).
- Ask about changing the channel on your Wi-Fi router or allowing your router to change channels automatically in order to avoid interference from other nearby networks.
- It may be necessary to ask others on your connection to refrain from using services such as Hulu, Netflix, YouTube, Vudu, Vimeo, and similar in order to preserve the bandwidth available for your tutoring session.