Your Account

You can add as many subjects as you need—there’s no limit! Your tutoring hours can be shared across multiple subjects, giving you the flexibility to explore various areas of learning.

How to Add a Subject:

1. Log in to your Varsity Tutors account.
2. Go to My Learning Page (the dashboard presented upon logging in).
3. Select Add a New Subject and search for the subject you need help with.
4. Choose Match with a Tutor to connect with an expert in that area.

Did you know? 

Your Learning Membership plan can be used by any member of your household! If you would like to add a new learner to your plan, simply click on the initials in the top right corner of the My Learning Dashboard, select "Add Student", and complete the form.  

Each learner in your household has access to:

• Individual Instruction: Personalized tutoring in thousands of available subjects.
• Live Classes: Hundreds of engaging classes taught by experts and celebrities. 
• AI Study Coach: Quick help when you need it, or explore anything you want to learn about.
• Practice Hub: Self-study tools such as flash cards, worksheets, practice tests, games & more.

From art, coding, & zoology to history, AP calculus, & SAT prep, your Learning Membership offers comprehensive support for every learner. 

1. Visit the Varsity Tutors Forgot Password page.
2. Enter the email address associated with your account.
3. Click "Send Reset Link."
4. Check your email for a message with the subject "Varsity Tutors Password Reset" and follow the instructions provided.

If you don't receive the email within a few minutes, please check your spam or junk folder.

Practice problems and other study tools/resources can be found within the Practice Hub. 

To access the Practice Hub:

1. Log in to your Varsity Tutors account.
2. Choose the correct student’s profile by clicking on the Initials icon in the top right corner of the My Learning Dashboard, if you have more than one Student on your account.
3. Select Practice Hub within the left side menu on the My Learning Dashboard.
4. Select your subject.
5. Explore different learning modalities such as:
   1. Flashcards
   2. Question of the Day
   3. Diagnostic Assessments
   4. Practice tests
   5. And more!

Supplemental Tutoring hours allow you to receive as much 1-on-1 tutoring support as you need without having to purchase additional Learning Membership hours in advance or increase the number of recurring hours you receive each monthly billing period. 

Feel free to book more time with a tutor, tap into Instant Tutoring for that extra homework help, add a new subject to your tutoring routine, or even bring more family members on board. No matter why you're seeking out Supplemental Tutoring hours, we'll simply add the cost for the additional hours to the payment for your next monthly billing period at the same hourly rate as your current Learning Membership plan.

How are fees for Supplemental Tutoring hours calculated?
Fees for Supplemental Tutoring hours are based on the total 1-on-1 tutoring time in excess of your monthly billing period allotment of Learning Membership hours, multiplied by the hourly tutoring rate in your current Learning Membership plan. In other words, your monthly Learning Membership rate per hour multiplied by any additional hours you used that month. For more information regarding how Supplemental Tutoring hours are calculated, see: How are Supplemental Tutoring fees calculated?

When will I be billed? 
Fees for Supplemental Tutoring hours are calculated at the end of your current monthly billing period and charged at the beginning of your next monthly billing period. The fee for Supplemental Tutoring hours is combined with the monthly Learning Membership fee in a single credit card transaction. This means that you may see a higher monthly charge to your credit card for the monthly billing period(s) when Supplemental Tutoring hours have been used.

How do I track my monthly tutoring usage?
You can easily track usage by following these steps:

1. Log in to your Varsity Tutors account.
2. Click on the dots in the upper right corner.
3. Select Account. 
4. Locate the Live Learning box for more details regarding your remaining hours balance.

Yes! Your Learning Plan hours can be used for Instant Tutoring, providing the flexibility to get help when you need it most.

How It Works:

• 15-Minute Increments: Hours are deducted from your account in 15-minute intervals.
• Flexible Session Lengths: Use Instant Tutoring for a quick 15-minute question or extend your session as long as needed—even up to 3 hours and 45 minutes!

Instant Tutoring is perfect for tackling quick questions, preparing for tests, or diving deeper into complex subjects at your convenience.

Did you know? 

Your Learning Membership plan can be used by any member of your household! If you would like to add a new learner to your plan, simply click on the initials in the top right corner of the My Learning Dashboard, select "Add Student", and complete the form.  

Each learner in your household has access to:

• Individual Instruction: Personalized tutoring in thousands of available subjects.
• Live Classes: Hundreds of engaging classes taught by experts and celebrities. 
• AI Study Coach: Quick help when you need it, or explore anything you want to learn about.
• Practice Hub: Self-study tools such as flash cards, worksheets, practice tests, games & more.

From art, coding, & zoology to history, AP calculus, & SAT prep, your Learning Membership offers comprehensive support for every learner. 

No advanced notice is necessary. Supplemental Tutoring will be billed automatically based on the additional hours used at the end of each monthly membership billing period.

How Learning Memberships work:
When you’re on a Learning Membership plan, tutoring hours will be credited to your account each month consistent with your purchase, and they are valid for that monthly billing cycle. On your billing date each month, your hours refresh with a new balance, and any unused hours from the previous cycle do not roll over. Your balance of hours, usage, and billing date can be found on your Account page.

For example:
If your billing date is the 15th, you’ll receive your new set of hours to use beginning on the 16th of each month. Any unused hours from the previous cycle would not roll over when the new balance of hours is added.

Yes, tutoring hours can be shared among members of your household! This flexibility allows multiple students to benefit from personalized tutoring under a single Learning Plan.

Tips for Sharing Hours:

• Increase Frequency: If multiple family members are using hours, we recommend scheduling up to 8 sessions per month to maintain consistency for everyone.
• Customize Goals: Each family member can work with their own tutor and focus on their unique learning needs.

Did you know? 

Your Learning Membership plan can be used by any member of your household! If you would like to add a new learner to your plan, simply click on the initials in the top right corner of the My Learning Dashboard, select "Add Student", and complete the form.  

Each learner in your household has access to:

• Individual Instruction: Personalized tutoring in thousands of available subjects.
• Live Classes: Hundreds of engaging classes taught by experts and celebrities. 
• AI Study Coach: Quick help when you need it, or explore anything you want to learn about.
• Practice Hub: Self-study tools such as flash cards, worksheets, practice tests, games & more.

From art, coding, & zoology to history, AP calculus, & SAT prep, your Learning Membership offers comprehensive support for every learner. 

Your unused hours expire at the end of each billing cycle when your new monthly hours are added. We recommend scheduling sessions in advance to make the most of your monthly allocation. You can check your hours' expiration date in your account dashboard 

You can quickly view your balance of tutoring hours by following these steps:

1. Log in to your Varsity Tutors account.
2. Click on the 3 dots in the upper right corner.
3. Select Account.
4. The current balance is visible in the “Remaining” field of the “Live Learning – Track your usage and schedule” section of the page.
    

The Account page will also allow you to view:

• Scheduled Hours
• Live Classes Signups

To cancel your Learning Membership Plan, please contact our Member Services department by phone.  One of our agents will be happy to assist you. 

We’re excited to help you start learning again! Here’s how to reactivate your plan:

1. Log in to Your Account: Visit your Varsity Tutors account to review available options.
2. Need Help? If you don’t see the right plan for your needs, call us at 1 (888) 888-0446. Our education consultants are happy to assist in reactivating or customizing your plan.

Reactivating your Learning Plan gives you instant access to personalized tutoring, live classes, and all the other benefits that make learning fun and effective.

Did you know? 

Your Learning Membership plan can be used by any member of your household! If you would like to add a new learner to your plan, simply click on the initials in the top right corner of the My Learning Dashboard, select "Add Student", and complete the form.  

Each learner in your household has access to:

• Individual Instruction: Personalized tutoring in thousands of available subjects.
• Live Classes: Hundreds of engaging classes taught by experts and celebrities. 
• AI Study Coach: Quick help when you need it, or explore anything you want to learn about.
• Practice Hub: Self-study tools such as flash cards, worksheets, practice tests, games & more.

From art, coding, & zoology to history, AP calculus, & SAT prep, your Learning Membership offers comprehensive support for every learner. 

How Can I Adjust My Learning Plan?

We’re here to ensure your Learning Plan fits your needs and supports your progress towards your goals. Whether you need to adjust your plan or explore new options, we’ve made the process simple.

Steps to Adjust Your Plan Online

1. Log in to Your Account:
   Access your Varsity Tutors account.
2. Go to Your Program Details:
   Navigate to see more.
3. Select your desired Learning Plan:
   Follow the on-screen prompts to confirm.

While on pause, you will still have access to on-demand videos, practice materials, and adaptive assessments. However, you will not have access to 1:1 tutoring associated with your membership and live classes. You will be able to use any hours you have on your account until the start of your pause. We will not add any monthly hours to your account during your pause. However, once your membership resumes, you will have full access again.

Click here for more information on Pausing your Learning Membership.

Did you know? 

Your Learning Membership plan can be used by any member of your household! If you would like to add a new learner to your plan, simply click on the initials in the top right corner of the My Learning Dashboard, select "Add Student", and complete the form.  

Each learner in your household has access to:

• Individual Instruction: Personalized tutoring in thousands of available subjects.
• Live Classes: Hundreds of engaging classes taught by experts and celebrities. 
• AI Study Coach: Quick help when you need it, or explore anything you want to learn about.
• Practice Hub: Self-study tools such as flash cards, worksheets, practice tests, games & more.

From art, coding, & zoology to history, AP calculus, & SAT prep, your Learning Membership offers comprehensive support for every learner. 

You can use the monthly Learning Membership hours however you choose. We recommend sticking to a steady weekly schedule to see the best results. Your student will benefit most if they are meeting with their tutor consistently.

Did you know? 

Your Learning Membership plan can be used by any member of your household! If you would like to add a new learner to your plan, simply click on the initials in the top right corner of the My Learning Dashboard, select "Add Student", and complete the form.  

Each learner in your household has access to:

• Individual Instruction: Personalized tutoring in thousands of available subjects.
• Live Classes: Hundreds of engaging classes taught by experts and celebrities. 
• AI Study Coach: Quick help when you need it, or explore anything you want to learn about.
• Practice Hub: Self-study tools such as flash cards, worksheets, practice tests, games & more.

From art, coding, & zoology to history, AP calculus, & SAT prep, your Learning Membership offers comprehensive support for every learner. 

You can update your default payment method through the payment settings in your Varsity Tutors account by following these steps:

1. Log in to your Varsity Tutors account.
2. Click on the three dots in the upper right corner.
3. Select Account.
4. Select Payment Methods.
5. Enter your card details under Add new payment method.
6. Click Add payment method.

Once your payment method is updated, changes will take effect on the next business day. Any payments due the next business day or thereafter will be processed using your new default payment method (and your prior default payment method will not be charged).

Yes, you can request an invoice or receipt by reaching out to our team.

Steps to Request an Invoice:

• Contact our team through one of the options below.
• Provide the details needed for your request (e.g., date range, specific transactions).
• Allow up to 48 hours for processing.

With your learning plan, your low pre-discounted hourly tutoring rate applies to any extra tutoring hours beyond what’s included in your plan.

For example:

• If your plan includes 4 hours of tutoring per month at $269, your hourly rate is $269 ÷ 4 = $67.25.
• If you use an additional 1.5 hours in a month, the supplemental fee is calculated as 1.5 hours × $67.25 = $100.88.

This extra fee will be added to your next monthly payment. In this case, your next payment would be $269 + $100.88 = $369.88.

This ensures you’re only charged for the extra hours you use, at the same low rate in your learning plan!

We are sorry to hear that! A full log of account activity may be viewed in your online account at https://www.varsitytutors.com/account/client/balance.

Learning Membership plan payments are not eligible for refund, as stated in the Terms of Customer Account Use.

To review signed documents, including the Terms of Customer Account Use:

1. Log in to your Varsity Tutors account.
2. Click on the three dots in the upper right corner.
3. Select Account.
4. Scroll down to the Quick Links box.
5. Select Agreements.
    

Or click here for a direct link to the Agreements page.

Our priority is to ensure you find value in the offerings available to you through the platform, and make meaningful progress toward your academic goals.

Varsity Tutors is committed to providing meaningful learning opportunities that support academic growth and ensure learners gain value from the services offered. If there is dissatisfaction with the experience thus far or questions regarding a Learning Membership plan, assistance is available through the Member Services team to discuss available options.

Contact Us for Assistance: