1-on-1 Tutoring

We use a rigorous process to ensure only the most qualified tutors join our platform. In fact, only the top 15% of applicants are selected to tutor with Varsity Tutors.

The Selection Process:

Background Check: Every tutor undergoes a thorough background check and is enrolled in an ongoing monitoring program to ensure the highest safety standards.
Video Interview: Tutors complete a video interview, which is reviewed for quality through both AI scoring and human evaluation to identify top candidates.
Subject Expertise Validation: Tutors take assessments to verify their knowledge of specific subjects and age groups, ensuring they are equipped to provide accurate, up-to-date instruction.
Student-Tutor Matching Algorithm: After being approved, tutors are matched with students through an AI-powered algorithm that evaluates over 100 attributes, including learning style, subject needs, and academic goals, to ensure a perfect fit.

Ongoing Quality Assurance:

Tutors are continuously monitored through session ratings, client feedback, and session notes to maintain the highest quality of instruction.

We use a rigorous process to ensure only the most qualified tutors join our platform. In fact, only the top 15% of applicants are selected to tutor with Varsity Tutors.

The Selection Process:

1. Background Check: Every tutor undergoes a thorough background check and is enrolled in an ongoing monitoring program to ensure the highest safety standards.
2. Video Interview: Tutors complete a video interview, which is reviewed for quality through both AI scoring and human evaluation to identify top candidates.
3. Subject Expertise Validation: Tutors take assessments to verify their knowledge of specific subjects and age groups, ensuring they are equipped to provide accurate, up-to-date instruction.
4. Student-Tutor Matching Algorithm: After being approved, tutors are matched with students through an AI-powered algorithm that evaluates over 100 attributes, including learning style, subject needs, and academic goals, to ensure a perfect fit.

You can rate your tutor and provide feedback in two ways:

1. Immediately After Your Session:

   • Once your session ends, you’ll see a screen prompting you to rate the session from 1 to 5 stars (1 being the lowest and 5 being the highest).
2. Via Email:
   • • After your session, you’ll receive an email with a link to rate your session and share your feedback.

Your feedback helps us ensure the highest quality of tutoring and improve the overall learning experience.

If you are currently engaged with a Tutor and want to schedule a session with that tutor:

1. Log in to your Varsity Tutors account.
2. Click on My Schedule in the left side menu.
3. Click on the date you wish to schedule session on the calendar.
4. Select Schedule.
5. Follow the on-screen prompts.
6. Click Continue to Review once all information is filled out.
7. Finalize your session by clicking Confirm and Schedule. 

If you are not currently engaged with a Tutor, or would like to add a new tutor for a new subject or for another Learner:

1. Log in to your Varsity Tutors account.t.
2. Click Live 1:1 Tutoring  located on the left side menu.
3. Click Add tutoring in a new subject.
4. Follow the on-screen prompts for:
   1. Subject
   2. Frequency
   3. Availability
   4. Start Date
   5. Goal
5. Finalize your request by clicking Submit Request.

Did you know? The easiest place to manage your tutoring scheduling is in our app. If you are joining via a mobile device or tablet download the app and log in.

1. In order to reschedule a tutoring session:
2. Log in to your Varsity Tutors account.
3. Choose the correct student’s profile by clicking on the Initials icon in the top right corner of the My Learning Dashboard, if you have more than one Student on your account. 
4. Click on My Schedule in the left side menu.
5. In the upper right corner, locate the session you wish to reschedule within the Upcoming box.
6. Click on the 3 dots within the right side of the session box.
7. Select Edit Session.
8. Follow the on-screen prompts
9. Finalize by clicking Update Session.
10. If you need immediate tutoring help and cannot wait to schedule, access Instant Tutoring here to be matched with an available instant tutor. This is also accessible at the top of the My Learning Dashboard.

Important Note: Sessions that are scheduled to begin within the next 24 hours cannot be rescheduled through your account page on the Platform. If you need to cancel or reschedule a session within 24 hours of its scheduled start time, notify your tutor directly using the Messaging feature through the Platform. More information on session rescheduling is available here.

Did you know? The easiest place to manage your tutoring scheduling is in our app.

1. Log in to your Varsity Tutors account.
2. Navigate to the My Schedule section in the menu on the left.
3. Check Upcoming on the right side of the screen and locate the tutoring session you wish to cancel.
4. Click on the three dots within the right side of the tutoring session box.
5. Select Cancel Session (in red).
6. Confirm that you would like to cancel the session by clicking the red Cancel button within the pop-up screen.

Important Note: Sessions cannot be canceled within 24 hours. If you need to cancel a session within this timeframe, notify your tutor directly through your account. More information on our session cancelation policy here.

Did you know? The easiest place to manage your tutoring scheduling is in our app. If you are joining via a mobile device or tablet download the app and log in.
 

We understand that schedules can change. Sessions must be canceled or rescheduled at least 24 hours in advance of the scheduled tutoring session in order to avoid it being invoiced to your account/deducted from your hours, as more fully described below.

Key Details About Session Cancellations and Rescheduling:

• Advance Notice Required: Canceling or rescheduling a session requires at least 24 hours' notice in order to avoid being invoiced or have deductions to the hours in your account.  For the benefit of the tutor, please cancel or reschedule as soon as you are able, rather than waiting until just before the 24 hour notice deadline.
• Late Cancellation or Rescheduling Policy: If a session is canceled or rescheduled with less than 24 hours' notice, 30 minutes will be deducted from your tutoring hours; however, the tutor may be able to remove some or all of the invoice or deduction.
• Why This Practice Exists: Tutors reserve time specifically for your session, and can invoice late cancellations or rescheduling to your account because they have already allocated the time, preparation, turned down other opportunities, etc., and it may impact their schedules.

Rescheduling: Regardless of the amount of notice, it is also best to try to reschedule another tutoring session rather than just cancel, so you know when your next scheduled session will occur.

Key Details About Session Cancellations:

• Advance Notice Required: Canceling or rescheduling a session requires at least 24 hours' notice.
• Late Cancellation Policy: If a session is canceled or rescheduled with less than 24 hours' notice, 30 minutes will be deducted from your tutoring hours.
• Why This Policy Exists: Tutors reserve time specifically for your session, and late changes can impact their schedules.

We’re committed to ensuring you have the best possible learning experience. 

Follow these steps to request a New Tutor for a new subject or for a different student:

1. Log in to your Varsity Tutors account.
2. Choose the correct student’s profile by clicking on the Initials icon in the top right corner of the My Learning Dashboard, if you have more than one Student on your account.  
3. Select Live 1:1 Tutoring within the left side menu on the My Learning Dashboard.
4. Select Add tutoring in a new subject.
5. Follow the on-screen prompts to initiate a new tutor search.

If your tutor isn’t the right fit, or you would like to replace a tutor for any reason, you may do so at any time. 

When submitting your request, please provide as much detail as possible about your learning goals and preferences, as well as why you don’t think the tutor was a good fit to help us match you with the ideal tutor. The more information we have, the better the potential match with the new tutor.  Our team will reach out if additional information is needed.

Follow these steps to Replace a Current Tutor:

1. Log in to your Varsity Tutors account.
2. Choose the correct student’s profile by clicking on the Initials icon in the top right corner of the My Learning Dashboard, if you have more than one Student on your account. 
3. Select My Tutors within the left side menu on the My Learning Dashboard.
4. Locate your current tutor and click on Details.
5. Select Replace Tutor.
6. Follow the on-screen prompts to initiate a new tutor search.

If you have not yet been matched with a tutor, you can get immediate support through our Instant Tutoring feature. Here’s how:

1. Log in to your Varsity Tutors account.
2. Choose the correct student’s profile by clicking on the Initials icon in the top right corner of the My Learning Dashboard, if you have more than one Student on your account. 
3. Click the Instant Tutoring button at the top of the page.
4. Select the subject.
5. Enter the topic or goal you'd like to review and click Request Session.
6. Click Start Session Now.

You’ll be connected with a vetted, qualified tutor within minutes to assist with your needs right away!

We’re committed to ensuring you have the best possible learning experience. If your tutor isn’t the right fit, or you would like to replace a tutor for any reason, you may do so at any time.

How to Replace a Tutor:

1. Log in to your Varsity Tutors account.
2. Choose the correct student’s profile by clicking on the Initials icon in the top right corner of the My Learning Dashboard, if you have more than one Student on your account. 
3. Select My Tutors within the left side menu on the My Learning Dashboard.
4. Locate your current tutor and click on Details.
5. Select Replace Tutor.
6. Follow the on-screen prompts to initiate a new tutor search.

When submitting your request, please provide as much detail as possible about your learning goals and preferences, as well as why you don’t think the tutor was a good fit to help us match you with the ideal tutor. The more information we have, the better the potential match with the new tutor.  Our team will reach out if additional information is needed.

Did you know? 

Your Learning Membership plan can be used by any member of your household! If you would like to add a new learner to your plan, simply click on the initials in the top right corner of the My Learning Dashboard, select "Add Student", and complete the form.  

Each learner in your household has access to:

• Individual Instruction: Personalized tutoring in thousands of available subjects.
• Live Classes: Hundreds of engaging classes taught by experts and celebrities. 
• AI Study Coach: Quick help when you need it, or explore anything you want to learn about.
• Practice Hub: Self-study tools such as flash cards, worksheets, practice tests, games & more.

From art, coding, & zoology to history, AP calculus, & SAT prep, your Learning Membership offers comprehensive support for every learner. 

We’re sorry to hear that your tutor didn’t attend your session. Here are steps you can take to resolve the issue:

• Contact Your Tutor Directly: Log in to your account and message your tutor to check their availability.
• Get Immediate Assistance: If you need help right away, use Instant Tutoring to connect with a tutor in minutes.
• Reschedule or Request a New Tutor: Log in to your account to schedule a new session with your current tutor or request a different tutor if needed.